Channels
Access: Admin.
URL: /staff/channels
Channels are the places where customers interact with Stenbee. Each channel has its own name, type, status, setup details, and optional widget settings.
Page layout
Section titled “Page layout”Channel list
Section titled “Channel list”Channels are displayed as expandable cards. Each card shows:
| Element | Description |
|---|---|
| Platform label | Visual indicator of channel type |
| Channel name | The name you gave the channel |
| Session count | Number of conversations for this channel |
| Active / Inactive | Toggle for whether the channel is enabled |
Click a card to expand its setup details.
Channel types
Section titled “Channel types”When creating a channel, you can choose from the channel types enabled for your plan and workspace:
| Type | Use case |
|---|---|
| HTML Embed | Add the Stenbee chat widget to your website |
| Connect a Facebook Page for Messenger conversations | |
| Connect an Instagram Business account for DM conversations | |
| Telegram | Connect a Telegram bot |
| Available when enabled for your workspace | |
| TikTok | Available when enabled for your workspace |
Some channel types may show as upgrade-required depending on your plan.
Core interactions
Section titled “Core interactions”Creating a channel
Section titled “Creating a channel”- Click New Channel
- Enter a channel name
- Select the platform type
- Fill in the platform-specific setup fields
- Confirm creation
HTML Embed setup
Section titled “HTML Embed setup”For website chat, configure:
| Setting | Description |
|---|---|
| Allowed Domains | Optional list of domains where the widget can load |
| Get Code | Opens the embed snippet to copy into your website |
If you leave allowed domains empty, the panel displays “All domains allowed.” Use allowed domains when you want to restrict where the widget can appear.
Facebook and Instagram setup
Section titled “Facebook and Instagram setup”For Meta channels:
- Create the channel
- Click Connect
- Complete the Facebook authorization popup
- Confirm the connected Page or Instagram account
The expanded channel card shows the webhook details needed for your Meta setup.
Telegram setup
Section titled “Telegram setup”For Telegram channels:
- Create a bot through @BotFather
- Paste the bot token while creating the Telegram channel
- Expand the channel after creation
- Click Set Webhook
Messages sent to the Telegram bot appear as sessions in the staff panel.
Widget settings
Section titled “Widget settings”Each channel can override workspace-level widget and agent settings:
| Override | Description |
|---|---|
| Widget Title | Custom heading for this channel’s widget |
| Agent Name | Custom sender name for AI messages |
| Color | Custom accent color |
| Avatar URL | Custom agent avatar |
| Agent Behavior | Custom behavior instructions for this channel |
Leave an override empty to use the workspace default from Settings.
Active status
Section titled “Active status”Use the Active / Inactive toggle to enable or disable a channel. Inactive channels remain in the panel but should not be used for new customer conversations.
Deleting a channel
Section titled “Deleting a channel”Click Delete on a channel card. A confirmation dialog appears. Confirm to remove the channel. Review carefully before deleting a channel used by customers.
Channel count limit
Section titled “Channel count limit”The Dashboard shows your plan’s channel limit. When reached, New Channel is disabled until capacity is available or the plan changes.
States
Section titled “States”| State | What you see |
|---|---|
| Empty | ”No channels yet” |
| Limit reached | New Channel button is disabled |
| OAuth in progress | Authorization popup is open |
| Webhook set | Green confirmation message |
| Delete | Confirmation modal before removal |
- Create separate website channels for important site areas, such as homepage, pricing, and checkout
- Use allowed domains for website widgets
- Test social channel connections with the account that owns or manages the Page or business account
- Use channel-level behavior only when a channel needs a different sales or support style