Settings
Access: Admin.
URL: /staff/settings
The Settings page controls workspace-wide configuration. Each section has its own Save button, so saving one field does not change the others.
Agent Behavior
Section titled “Agent Behavior”Use Agent Behavior to define how Stenbee should speak and respond. Leave it empty to use the default behavior for your workspace.
Good instructions are specific and practical:
- “Greet customers warmly and ask what product they are looking for.”
- “If a customer asks about pricing, ask one clarifying question before recommending a product.”
- “Do not promise discounts unless the customer mentions an active promo code.”
Click Save Agent Behavior after editing.
Agent Avatar
Section titled “Agent Avatar”Use Agent Avatar to set the profile picture shown for Stenbee in chat bubbles.
- Paste a publicly accessible image URL
- Use the preview circle to confirm the image loads
- Leave empty to use the default avatar
Widget Customization
Section titled “Widget Customization”These fields control how the chat widget appears to customers:
| Field | Description |
|---|---|
| Widget Title | Heading text at the top of the chat widget |
| Agent Display Name | Name shown for Stenbee’s messages |
| Widget Primary Color | Accent color used by the widget |
The color field accepts hex values such as #FFC529 and includes a color picker.
Notification Webhook
Section titled “Notification Webhook”Use Notification Webhook when your team wants Stenbee to send event notifications to another tool.
- Enter an HTTPS URL that accepts POST requests
- Leave empty to disable webhook notifications
- Coordinate with your technical contact before changing this field
How settings are applied
Section titled “How settings are applied”Changes apply to new conversations after they are saved. Conversations already in progress may continue using the settings they started with.
Channels can override some workspace-level settings. If a channel has custom widget settings or agent behavior, those values apply only to that channel.
States
Section titled “States”| State | What you see |
|---|---|
| Loading | Form fields load their saved values |
| Save success | Green confirmation message |
| Save error | Red message with the specific error |
- Keep behavior instructions short, clear, and aligned with your sales process
- Use a reliable image host for avatar URLs
- If a setting does not appear to apply, check whether the channel has its own override