Products
Access: Admin.
URL: /staff/products
Products lets you connect catalog and content sources to Stenbee. Once connected, Stenbee can use that information during conversations, such as answering product questions or recommending relevant items.
Supported sources
Section titled “Supported sources”| Source | Use case |
|---|---|
| Shopify | Sync products, variants, prices, tags, and vendor details |
| WooCommerce | Sync a WooCommerce catalog through WordPress |
| Magento / Adobe Commerce | Sync Adobe Commerce products |
| WordPress Content | Index posts, pages, or custom content as sales and support context |
Page layout
Section titled “Page layout”Connect source
Section titled “Connect source”Click Connect Source to choose a platform and enter connection details.
Common fields include:
| Field | Description |
|---|---|
| Source name | A clear name your team will recognize |
| Domain | Store or website domain |
| Access details | Platform-specific read-only credentials |
| Available in channels | Optional channel selection for where the source should be used |
Leave channel selection empty to make the source available globally. Select channels when a source should only apply to specific touchpoints.
Connected sources
Section titled “Connected sources”Each connected source shows:
| Field | Description |
|---|---|
| Source name | Name you entered |
| Platform | Shopify, WooCommerce, Magento / Adobe Commerce, or WordPress Content |
| Domain | Connected store or website |
| Item count | Number of synced items |
| Sync status | Idle, syncing, or failed |
Core interactions
Section titled “Core interactions”Connecting a source
Section titled “Connecting a source”- Click Connect Source
- Choose the source platform
- Enter the required connection details
- Optionally choose channels where the source should be available
- Click Connect
Use read-only access wherever your platform allows it. Stenbee only needs to read product or content information.
Syncing a source
Section titled “Syncing a source”Click Sync on a connected source to refresh its content. This pulls the latest available products or content from that source.
Deleting a source
Section titled “Deleting a source”Click Delete on a connected source. A confirmation dialog appears. Confirm to disconnect the source and remove its synced content from Stenbee.
How source data is used
Section titled “How source data is used”Connected sources help Stenbee answer questions with business-specific context, such as:
- Product details
- Pricing and variants
- Availability or inventory status when provided by the source
- Helpful page or post content
States
Section titled “States”| State | What you see |
|---|---|
| Empty | ”No sources connected yet.” |
| Connecting | Connect request is in progress |
| Syncing | Source status shows “Syncing…” |
| Connection error | Red message with the failure reason |
| Sync error | Source status shows the sync failed |
- Use read-only credentials for connected sources
- Sync after major product, pricing, or content updates
- Limit sources by channel when different channels should use different catalogs or content