Login & Authentication

The staff panel requires a valid session to access. If your session is missing or expired, you will be redirected to the login screen.

Accessing the login page

Open the staff panel login screen. If you already have an active session, you will be taken straight to Chat.

Login form

The login page presents two fields:

Field	Description
Username	Your staff username (set by an admin when your account is created)
Password	Your password (set at account creation or via invite acceptance)

After submitting, you will be redirected to the chat page. Sessions last 24 hours and are tied to your browser.

Error states

Error	Cause
Invalid credentials	Wrong username or password
Account disabled	Your staff account has been deactivated
Network error	Cannot reach the server

Accepting an invite

When an admin creates a staff account via Invite, a unique invite link is generated. The invitee visits the link and follows the on-screen steps:

1. Open the invite link
2. Set your password
3. On success, you will be redirected to the login page

The login page shows a confirmation message when you have successfully joined.

Logging out

Click the Logout button at the bottom of the sidebar, or visit the logout page. Your session is cleared and you are returned to the login page.

Session expiration

Sessions expire after 24 hours. When your session expires:

• You will be redirected to the login page
• Any unsaved work on the page will be lost

There is no “keep me logged in” option — the 24-hour session is fixed.

Role-based access

After logging in, the panel shows pages based on your role:

• Staff: Can access Dashboard, Chat, and Contacts
• Admin: Can additionally access Documents, Settings, Channels, Products, and Staff Management

If you are a staff member and try to visit an admin-only page, you will be redirected back to chat.