Login & Authentication
The staff panel requires a valid sign-in session. If your session is missing or expired, you will be redirected to the login screen.
Accessing the login page
Section titled “Accessing the login page”Open your staff panel login screen. If you already have an active session, you will be taken straight to Chat.
Login form
Section titled “Login form”The login page presents two fields:
| Field | Description |
|---|---|
| Username | Your staff username, created by an admin |
| Password | Your password, set at account creation or invite acceptance |
After submitting, you will be redirected to the chat page. Sessions last 24 hours and are tied to your browser.
Error states
Section titled “Error states”| Error | Cause |
|---|---|
| Invalid credentials | Wrong username or password |
| Account disabled | Your staff account has been deactivated |
| Network error | Stenbee could not complete the request. Check your connection and try again. |
Accepting an invite
Section titled “Accepting an invite”When an admin generates an invite, the invitee receives a unique link and follows the on-screen steps:
- Open the invite link
- Set your password
- On success, return to the login page
The login page shows a confirmation message when you have successfully joined.
Resetting your password
Section titled “Resetting your password”If you forget your password, click Forgot password? on the login page.
- Enter the email address on your staff account
- Open the reset link sent to your inbox
- Choose a new password
- Return to the login page and sign in
For security, reset links can expire. If a link no longer works, request a new one from the login page.
Logging out
Section titled “Logging out”Click the Logout button at the bottom of the sidebar, or visit the logout page. Your session is cleared and you are returned to the login page.
Session expiration
Section titled “Session expiration”Sessions expire after 24 hours. When your session expires:
- You will be redirected to the login page
- Any unsaved work on the page will be lost
There is no “keep me logged in” option - the 24-hour session is fixed.
Role-based access
Section titled “Role-based access”After logging in, the panel shows pages based on your role:
- Staff: Can access Dashboard, Chat, and Contacts
- Admin: Can additionally access Documents, Settings, Channels, Products, and Staff Management
If you are a staff member and try to visit an admin-only page, you will be redirected back to chat.